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How to Buy from Kangaroo Yarns

Purchasing

We accept all major credit and debit cards, PayPal and American Express.

It couldn't be easier. Kangaroo has over 10 years of experience in online trading and we have created a new updated website incorporating the latest safety features and security protocols to make your shopping experience a more pleasing and easier one. Our newly designed site will remember you if you are an existing customer and if you are buying from us for the first time you simply add your desired items to your shopping cart and you will be taken to a checkout where you can see your items in your basket at all times. You can remove them and continue shopping and when you are ready to pay all you have to do is proceed to checkourt.

If you are an existing customer you will be asked to login using your email and password sent to you previously or if you are a new customer you will be asked to complete a few details to generate your account automatically. Once you have done this please remember your user name [email address] and password for future visits to the site, this will enable us to store your name and address to save you having to enter it every time. Your account details will be sent to your email separately as well as order confirmations. Please note no credit card details are stored in any format and we do not pass on your details or email to third parties for any reason in accordance with our strict privacy policy.

If you change your email address please send an email to sue@kangaroo.uk.com with the old and new addresses so that we can update your details on the website.

Buying with Kangaroo is easy simply click on any of the products listed on the left hand side of the screen and everything can be accessed by clicking on the images of yarns and products. Browse the website and add your purchases to the shopping cart at will (this can be viewed at any point, by clicking on 'Checkout'). If you are ordering from outside the UK you can check the amount in your local currency by clicking on ‘price in other currencies’. If you are looking for a specific item use the Search box and this will find the item and show you any related products.

When you have finished making your selection and are ready to complete the purchase go to checkout. If you have a gift voucher or a discount code enter this, then proceed with the checkout. Please remember our minimum order is £5 before postage and packing is added.

Please note payment will be taken from your card at the time of ordering. If we are unable to complete an order within 2 working days you will be notified and given the option to cancel and be refunded.

Shipping and Postage

We aim to send out all items within 2 working days of the receipt of order. If we are out of stock of an item you will be notified of the estimated delivery time and offered an alternative if that is an option or the chance to cancel the order. All items are sent by Small packet prioritaire and take between 3-10 days for delivery depending on destination. There is an option to have the package sent by Colissimo (with a tracking facility) at the checkout (for an extra charge of £4.50) and we recommend you choose this if you have had problems with deliveries in the past. Postage will be charged at cost price for all book orders that contain more than one copy of a title OR more that 5 titles in one order.

Shipping rates can be viewed under Postal Rates, FREE Shipping on orders over a certain value.

Siret number: 531 840 916 00013

Free Patterns

Download free patterns supplied to you by Kangaroo, visit the download page

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